How long will it take to get my laces once I place my order?
Due to our bulk fulfillment schedule, please allow up to 6 to 8 weeks for delivery after making your online donation.
I never received my shoelaces, what should I do?
Easy. Just call 800-235-6952 or email info@ingrfsb.com and let us know what your order date and number was. We'll track your laces and make sure they get to you as quickly as possible.
My shoelaces arrived damaged, can I get a new pair?
No problem. We'll send you a new pair and an envelope to return the damaged pair. Call us at 800-235-6952 or email info@ingrfsb.com and let us know.
What if I'm having a problem completing the online donation process?
Easy. Email us at support@armchairmedia.com and we'll help you out.
How do I get a receipt for tax purposes?
You will be able to print a receipt once your order is submitted.
How much of a tax deduction can I take?
Consult your tax professional regarding your contribution.
Can I volunteer to help with the ING Run For Something Better program?
Increase your impact and become a fundraiser. Join our inspiring group of runners and participate in an ING race or virtually with any event in your area. Make an impact in the life of a child today.
While we would love to have as many helping hands as possible, we do not create or administer the athletic programs at schools. ING works with local community organizations to identify the best school programs to aid and proceeds from the donations go to those programs. If you want to lend your support in your community, please contact one of the race organizations below.
ING Miami Marathon & Half Marathon- Fit Nation Foundation
305-278-8668
ING Georgia Marathon & Half Marathon
678-620-3317
ING Trestle Valley Marathon
701-852-0141
ING Bay to Breakers 12K- Staples Center Foundation
415-359-2800
ING Philadelphia Distance Run- Elite Racing
858-450-6510
ING Hartford Marathon & Half Marathon- Hartford Marathon Foundation
860- 652-8866
ING New York City Marathon- New York Road Runners Foundation
212-423-2227
Medtronic Twin Cities Marathon
763- 287-3888
Denver Marathon- Kids Running America
720-260-2745